Purchase & file-use policies

Digital files, clearly described

A digital purchase includes only the files, formats, sizes, pieces and artwork languages stated in its listing. No printed invitations, certificates, shirts, hats, banners, books or shipping are included in a digital listing. Props, frames, mockups, special finishes and example names are illustrations unless expressly included.

A fillable PDF has text fields; a static PDF does not. SVG files require compatible editing software. Hat artwork is not an embroidery machine file. Website language choices do not add artwork translations. Check the sample and file requirements before ordering.

Prices and payment

Prices are in US dollars. The final order summary must show the product price and any applicable taxes or other agreed charges before you pay. A quote request is not a payment. Proposed launch design rates and existing resource-kit prices are separate offers.

We do not take card details through WhatsApp or the request form. When direct checkout opens, payment will take place on Stripe’s hosted checkout. Payment plans, subscriptions and automatic renewals are not part of this direct-download offer.

Downloads and lost access

After payment is confirmed, the order page provides access to the purchased ZIP. Download links last 10 minutes; “Check again” requests a fresh link while your device still has authorized access. Save the ZIP and the order reference, and keep a backup of the files.

If a link fails or you change devices, contact us with your order reference and the email used at checkout. We verify the order before restoring access. Do not buy the same item again to fix a download problem. Automatic delivery email and self-service cross-device recovery are not currently available. We do not promise permanent online storage.

Permission to use your files

Read the license included with the specific product before using it. Personal or one-household resources and one-church/ministry resources have different scopes. A church license allows copies for the purchasing church’s own classes or activities as specified in that license. It does not authorize distribution to other churches.

Do not resell, share publicly or redistribute the source files or blank templates. A printer may receive files solely to complete your permitted print job. Multi-organization use, merchandise resale and other commercial use require a license that expressly permits them or a separate written agreement. A design purchase does not transfer copyright or guarantee exclusive use.

Printing and card stock

You arrange and pay for physical printing. Ask your printer about finished size, card stock, bleed, safe margins, color mode and finishing before choosing a file. Screen colors can differ from print. Digital gold or diamond effects are printed artwork; they are not foil, gemstones, raised ink or embossing.

Folded invitations require the correct outside and inside spreads, duplex orientation, scoring and folding. Review names, dates, accents and every panel; print one test copy at the specified size before a full run. Custom printer adjustments and physical production are separate services unless included in your written quote.

Personalization, proofs and changes

Before paid work starts, the written quote must confirm the pieces, size, artwork language, exact wording, price, timing and revision allowance. Our proposed simple-personalization offer covers short text changes in an existing layout and two revision rounds; each round is one consolidated list of changes.

New layouts, translations, longer text, additional pieces and printer-specific adaptations need a separate quote. Approve the final proof in writing before printing. We correct an error we introduced; customer-requested changes to previously approved wording or layout may need a new quote. A deadline is accepted only when confirmed in writing.

Cancellations, problems and refunds

Ready-made digital resources: when public sales open, request a refund within 7 calendar days of purchase if the resource does not meet your needs. Include your order reference and a short explanation. No restocking fee applies. On receiving a refund, stop using the resource and delete the purchased files and copies shared with your printer.

Missing delivery, duplicate charges, wrong files or defective files: contact us promptly. We will investigate, provide the correct or repaired file, or refund the affected purchase if we cannot supply what was promised. The 7-day change-of-mind period does not limit remedies for these problems or any rights that apply by law.

Personalized work: cancellation before work starts receives a full refund of payments made to Crest Heaven for that work. After work starts, we retain only the amount for work completed under the agreed quote and refund any unearned balance. If we cannot complete the agreed work, we refund the uncompleted portion. Third-party printing or Amazon orders follow that seller’s separate terms.

Approved refunds go back through the original payment method. Bank processing time varies; we do not promise an instant credit. Refunds and access recovery are handled by a person, not automatically by the website helper.

Privacy and information you share

The request form prepares a message in your browser; you choose whether to send it in WhatsApp. WhatsApp processes the message under its own policies. The website helper uses prepared answers and does not automatically send your question to Crest Heaven. Do not include payment details, passwords or confidential manuscripts in these tools.

Stripe processes checkout contact and payment information. Crest Heaven uses order references, purchased-product details and payment status for delivery, support and accounting. The website stores security and access records and uses a secure order-access cookie. ChatGPT sign-in is used for the owner setup page. Hosting and payment providers may process technical logs under their own policies.

The website remembers your selected language in browser storage. Contacting us does not subscribe you to marketing. We do not sell customer contact information or use it for unsolicited marketing. Ask through the contact below to correct information or request deletion; some transaction and security records may need to be retained.

How to ask for help

Contact Crest Heaven Publishing using the WhatsApp link below. Include the product name, order reference, file name, device or PDF reader, and what went wrong. Share screenshots only after hiding keys, card information and private details. Response times and custom-project availability are confirmed individually.

These policies cover direct Crest Heaven digital resources and design services. Amazon books, author copies, external printers and other third-party purchases have their own order and payment terms. Nothing here removes consumer rights that apply by law.